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Shipping Information

Free Shipping Australia Wide Image

No matter how much you buy, how much it weighs, how big it is, or where in Australia you live, Shipping is ALWAYS free!

 

Domestic Shipping & Delivery

Candle Bark Weddings uses Australia Post for all its orders Australia wide. We will ship any item within 8 business days of receiving a completed fully paid online order and once you approve your digital design proof. Foiled and letterpress items will be shipped within 14 business days. You should receive your order within 7 - 10 business days from this time. Areas outside metro cities may take longer. Out of stock items will be ordered immediately and shipped to you once we have received the item/s from our supplier/s. If there will be any extended delay you will be notified. If for any reason we cannot fulfill your order you will be notified within 7 business days from the time the order is placed.

Return Policy

Candle Bark Weddings will happily refund or exchange any items purchased from our online store if they are deemed by management to be:

  • Faulty
  • Unfit for the product’s intended purpose.
  • Significantly different to those shown or described to you on the website.

In these cases the customer is responsible for sending the item back to us with proof of purchase, the item cost (not including postage) can either be refunded to you or credited towards a replacement item. If the item is replaced we will cover the cost to have the replacement item shipped back to you. Please email weddings@candlebark.com.au to notify us of your intention to exchange items prior to shipping.

International Shipping

Candle Bark Weddings uses Australia Post for most International orders however large or bulky items may need to be shipped using an alternative carrier this will be discussed with you prior to shipping as additional costs may be incurred. We will ship any item within 8 business days of receiving a completed fully paid online order and once you approve your digital design proof. Foiled and letterpress items will be shipped within 12 business days. You should receive your purchase/s within 7-10 business days from this time. Areas outside metro cities may take longer. Out of stock items will be ordered immediately and shipped to you once we have received the item/s from our supplier/s. If there will be any extended delay in delivering your order you will be notified. If for any reason we cannot fulfil your order you will be notified within 2-3 business days from the time the order is placed.

We ship to the USA, Canada, Western Europe, UK, Japan and New Zealand.

For security reasons payment for all goods shipped internationally can only be made via PayPal.

International Parcel Costs

 

International Shipping Image

 

All international orders over $500 will receive free international shipping!

 

Please use the pricing information below as a guide only, we will endeavour where possible to keep your postage costs to a minimum. All costs are shown in Australian Dollars.

Order Price Shipping Cost
Orders Under $300 $25
Orders $300 - $500 $50
Orders Under $500 Free

*Please note a handling fee of $5.00 will be added to all International orders this is charged in addition to your international post charges shown above.